Table of Contents Show
- What is the Consumer Services Field?
- What are the Types of Consumer Services Companies?
- What are the Top Companies in the Consumer Services Field?
- What are the two types of customer service?
- Is retail considered customer service?
- What is the purpose of customer service?
- What skills do you need in customer service?
- What is the difference between service marketing and customer service?
It is common for most people to wonder what companies are in the consumer services field and what they do.
There are tons of companies in the consumer services field that offer varying services to consumers.
These companies cover businesses in retail, media, food distribution, and services ranging from healthcare to banking to hotels.
According to statistics, there are over 450,000 consumer service companies in the United States. These businesses also generate a lot of annual revenue.
Makedailyprofit has compiled a list of some of the companies in the consumer services field and other relevant information.
What is the Consumer Services Field?
Before getting to know what companies are in the consumer services field, it is essential to know what the field entails.
The consumer services field heavily relies on information technology (IT), human resources, and computers to provide assistance to customers.
Unlike physical consumer goods like clothing, toys, vehicles, and appliances, these services entail procedures, outcomes, and experiences.
In addition, companies that provide consumer services concentrate on transactions, customer service, and how clients acquire services.
Individuals and technology are the driving forces behind consumer services, including online shopping, health and social services, and entertainment.
What are the Types of Consumer Services Companies?
There are four types of consumer services companies. The following are the four types of consumer services companies:
- Retail and wholesale: Grocery stores, home improvement shops, and fashion boutiques are examples of retail consumer services companies. Wholesalers provide cheaper alternatives to retailers, and both businesses usually provide in-person and online purchasing choices.
- Leisure and hospitality: Travel, housing, transportation, culinary services, and theme parks are all included in the leisure and hospitality consumer services sector.
- Health and social: Social and health services providing healthcare resources and information
- Education: Education services help students locate reputable instructors
What are the Top Companies in the Consumer Services Field?
There are tons of companies in the consumer services field. Some of these companies have international recognition.
The following are some of the top companies in the consumer services field:
Headquarters: Bentonville, AR
Strength: 2,300,000 employees
Walmart is a worldwide retail corporation that owns and manages various inexpensive department and warehouse store franchises. Walmart U.S., Walmart International, and Sam’s Club are among the company’s segments.
The Walmart U.S. sector is also a consumer product mass merchandiser of consumer goods that sells items on walmart.com and under the Walmart or Wal-Mart trademarks.
Additionally, it offers online services like InstaWatch and Vudu.
Headquarters: Woonsocket, RI
CVS Health Corporation is the parent company of several well-known brands, including Aetna, CVS Caremark, and CVS Pharmacy, a retail pharmacy network.
Headquarters: Issaquah, WA
Strength: 273,000 employees
Costco is a warehouse club that strives to provide its members with the greatest discounts on quality brand-name items.
The company’s original site, known as Price Club, opened in 1976 in a converted aviation hangar on Morena Boulevard in San Diego.
Over time, Costco has grown to have hundreds of locations worldwide and offers a large variety of items, as well as the convenience of specialist departments and unique member services, which aims to make your shopping experience enjoyable.
Costco is the first company in history to increase revenues from zero to three billion dollars in less than six years
Headquarters: Burbank, CA
Strength: 223,000 employees
The goal of the Walt Disney Company is to be one of the world’s foremost creators and providers of entertainment and information.
They equally aim to produce the most creative, original, and profitable entertainment experiences and associated commodities in the world by differentiating their content, services, and consumer items through our brand portfolio.
Headquarters: Minneapolis, MN
Target aims to be the best, to have the best culture and brand, to be the best place to work, and to be the best company in the world.
Additionally, it offers a friendly, engaging, and cooperative work environment that honors success.
Since 1946, Target has donated 5% of its profits to charitable organizations and projects such as Take Charge of Education.
Headquarters: Seattle, WA
Starbucks is a multinational restaurant corporation that provides handmade coffee, tea, and fresh food.
Starbucks is equally known for serving hot and cold beverages, whole-bean coffee, micro-ground instant coffee, espresso, caffe latte, full-leaf teas, fresh juices, pastries, and snacks in 65 countries and regions.
Headquarters: Charlotte, NC
Bank of America is a financial organization that provides a broad range of banking, investing, asset management, as well as other financial and risk management products and services to individual customers, small and middle-market enterprises, and big corporations.
Headquarters: Dallas, TX
AT&T is a telecommunications corporation that offers local exchange, international long-distance, and cellular communications services to people and businesses in the United States and across the globe.
AT&T’s services are also divided into two categories: wireless and wireline.
Headquarters: McLean, VA
Strength: 173,000 employees
Hilton Hotels & Resorts is a network of full-service hotels and resorts with locations all over the world and is the recognizable brand of the American multinational hospitality corporation Hilton.
The company’s goal is to provide its visitors with sincere experiences in order to become the most hospitable business in the world.
To this end, you’re never far from a Hilton resort no matter where you are in the country.
Headquarters: Cupertino, CA
Strength: 154,000 employees
Apple is a multinational company that creates, develops, and sells personal computers, portable digital music players, mobile communication, and media devices.
They also cover a range of related software, services, peripherals, networking solutions, and third-party digital content and applications.
The iOS and OS X operating systems, iCloud, the iPhone, iPad, iPod, Mac, and Apple TV are just a few of the numerous goods and services Apple offers. In addition, it provides a wide range of accessories, services, and support options.
Headquarters: Chicago, IL
Strength: 210,000 employees
Founded as a restaurant in 1940 by Richard and Maurice McDonald, it is an American fast food company with a strong presence.
Beginning operations in San Bernardino, McDonald’s has worked its way up and is one of the popular thriving companies in the leisure and hospitality aspect of consumer services
Headquarters: New York, NY
Strength: 77,700 employees
Fiverr links companies with freelancers who provide digital services in over 500 different areas.
Fiverr is a well-established company founded in 2009 and has a reputation for recruiting Full Sail University graduates, with 6.9% of its employees who have attended the university
Headquarters: San Francisco, CA
Strength: 22,800 employees
The company is shaping the mobility of the future. With the advent of uber, people move to their destinations with relative ease.
Additionally, the services it offers to cover the mobility of people, goods, and even products.
Headquarters: San Francisco, CA
Strength: 5,600 employees
In 2008, Airbnb began providing guests with unique alternatives to hotels and motels.
Currently, the company’s app has millions of customers in more than 190 countries and 81,000 cities around the world.
To this end, visitors may create a free Airbnb account to have access to a database of hosts who offer their homes for vacation rentals.
Airbnb is also a reliable platform for IT professionals searching for remote work in the leisure and hospitality industries.
Headquarters: Heathrow, FL
Strength: 15,000 employees
AAA East Central, Inc. provides its members with insurance quotations, trip planning and booking, financial services, and advice on automobile purchase, ownership, and maintenance.
It provides travel planning services such as airline tickets, hotel room bookings, rental cars, cruises, package vacations, and travel publications for trips to the United States, Europe, Asia, the Caribbean, and Mexico.
In addition, the organization offers a variety of car services, including emergency roadside assistance.
What are the two types of customer service?
There are basically two types of consumer services a business can offer: proactive and reactive.
Is retail considered customer service?
Many retailers confuse customer service with customer experience. However, the two are not the same A salesman has to have a one-on-one interaction with a client to provide customer service.
What is the purpose of customer service?
The main objective of customer service is to satisfy the customers’ expectations and ensure that they are happy with the outcome.
These services are also accessible to help clients comprehend their questions and guarantee that they have a cost-effective experience after acquiring a product from a particular company.
What skills do you need in customer service?
The following are some of the skills that are mandatory for a career in customer service:
- Strong Communication Skills
- Active listening
What is the difference between service marketing and customer service?
Customer service is in charge of identifying and resolving problems with furious consumers, whereas marketing is in charge of creating leads and closing sales.
For the record, there are a variety of companies in the consumer services field. In light of this, you can identify and settle for the one that most appeals to you.
We hope you found this useful. Kindly hit the comment section to share your thoughts and suggestions.
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