Is Consumer Services A Good Career Path for Graduates? | 2022

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If you are big on proffering solutions or rending assistance to people, then raising the question, “is consumer services a good career path?” is necessary.

You can never go wrong in pursuing a career in consumer services. In fact, this industry houses an endless pool of career opportunities tailored to not only provide services but to proffer assistance and solutions as well.

Go on and get informed about consumer services and the tons of career opportunities at your disposal; as well as getting to know if consumer services is a good career path.

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What is Consumer Services?

Consumer services are services that primarily focus on personal and domestic use or consumption.

In other words, the target market for consumer services is individuals and households as opposed to organizations.

Consumer service companies or service providers as they are fondly called provide services to their target market (individuals and households).

Note that consumer services are intangible. Because these services are intangible, you can’t hold or feel them.

These consumers get support from professionals in this field to solve problems with the service or product.

Examples of Consumer Services?

You must be itching to know the types of consumer services out there. Fact is, these are services you must have been using over time.

The list of examples of consumer services is near endless; there are lots of them.

The table below displays some examples of consumer services:

Examples of Consumer Services
Restaurants
Leasing
Hoaspitality
Professional services
Healthcare
Events
Transportation
Media
Insurance
Information Technology
Utilities
Finance
Leisure
Creative services

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Is Consumer Services a Good Career Path?

Of course! The consumer services industry provides services to individuals and homes that make life much easier.

This Consumer services industry houses an endless pool of career opportunities tailored to not only provide services but to proffer assistance and solutions as well.

This field houses a lot of professions; professions that provide service and support to people.

In the long run, you will experience career development and professional growth.

In addition, this industry offers you an opportunity to find online jobs, part-time jobs, and even work remotely.

Amazing, right?

What are the Required Skills for Consumer Services?

In order to build a great career in consumer services, you need to possess certain skills.

These skills will aid you in attaining career growth and competence.

Some of the skills required in Consumer services include:

  • Adaptability
  • Active listening
  • Attentiveness
  • Empathy
  • Effective communication
  • Quick thinking
  • Creativity
  • Conflict resolution
  • Friendliness
  • Decision making
  • Timeliness
  • In-depth product or service knowledge
  • Patience

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Benefits of Consumer Services?

The benefits tied to a profession or job attracts make it attractive to those job hunting. There are benefits of securing a job in consumer services.

These services include:

Vast opportunities

There are several opportunities in the consumer services industry. You are sure to find a job that suits you irrespective of your interest.

Employment Requirement

The employment or entry requirement for employees in consumer services is not stiff.

With a high school diploma, you can begin your career from entry-level positions.

Ability to work from home

Most employees look forward to landing a job that can allow them to work from home. This is one of the perks of working in consumer services.

In the 21st century, work-from-home jobs are appealing and flexible. If this is the kind you want, then consumer services are good for you.

Emotional Intelligence

Landing a job in this industry keeps you in constant touch and communication with lots of people.

One advantage of this is you’ll end up developing people skills. Communicating with clients regularly gives you a depth of knowledge.

However, you should wear empathy and social skills as a second skin to make this happen.

Technological advancement

Working in consumer services means you will get to punch the computer and other forms of technology.

Hence, a career in this field will expose you to the latest technologies which will in turn equip you to work in other fields.

What are the Job Prospects of Consumer Services?

Truth be told, consumer services is among the fastest-growing industries in the world at large.

The job prospects for consumer services look good. In fact, statistics show that there will be more jobs in consumer services in the future.

Predictions for some professions in consumer services project a strong percentage, such as an 11% growth for (Customer Service Representative) from 2018 to 2028 and a 7% growth for salespersons.


This level of growth is largely brought about by the emergence and growth of more businesses; as well as the need for more consumer services.

Hence, the job prospects for this industry will continue to experience growth in different professions.

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How Much Can You Make In This Field?

The salary you stand to earn in this industry varies according to the profession or job. Hence, it is not predictable.

In other words, what you can earn as a salary in one profession may not be achievable in another profession.

For instance, while a flight attendant earns an average annual salary of $80,077, an account coordinators earns an average salary of $52,250 annually.

However, you stand to earn a decent income in consumer services.

7 Highly Paid Consumer Services Career Paths for Graduates

As you now know, there are a variety of opportunities awaiting you in consumer services. In addition, there are highly paid jobs in this field.

Consequently, these jobs will be highly sought after by those scouting for jobs in consumer services.

It is in your best interest to identify jobs that have earned the title “highly paid” in this industry.

So, before you go scouting for jobs in consumer services, you should take a look at the following high-paying jobs:

1. Flight Attendant

Also called an air host/hostess or steward/stewardess, a flight attendant works with an aircrew on flight operations.


This attendant ensures the safety and comfort of passengers on board the plane.

In addition, they pass information from the pilot to the passengers.

A flight attendant in the United States receives an annual average salary of $80,731. Flight attendants also earn between $64,793 and $100,089.

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2. Account Coordinator

Also called a client account supervisor, an account coordinator oversees client communications and customer accounts.

These account officers help account executives on a daily basis with their administrative tasks.

This employee also oversees the internal personnel, responds to inquiries and grievances from clients, and keeps an eye on budget plans.

An account coordinator makes an average annual salary of $52,250, according to comparably.com. The salary for this employee also falls between $22,940 and $118,930.

Source: comparably.com

3. Client Relations Specialist

A client relations specialist acts as a link between an organization and its clients.


These employees step in to fix issues that pop up when clients do not get the satisfaction they desire.

Additionally, they build trust with their customers by staying in regular contact with them.

The average annual salary of a client relations specialist is $46,653, according to payscale.com.

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4. Service Advisor

Service advisors mainly work in car dealerships. These employees provide information to clients about the repair or maintenance of their cars.


They also respond to questions and act as the liaison between the customer and the mechanic working on their vehicle.

According to comparably.com, the average annual salary of a service advisor is $41,671. However, the earnings of this employee range from $21,020 to $80,000 annually.

Source: comparably.com

5. Bank Teller

A bank teller is a bank staff who provides assistance to clients with their transactions.

Bank tellers are to a large extent the middlemen between the financial institution and the customers.


This constant interaction with clients makes it necessary for them to portray excellent communication skills; as well as customer service skills.

According to zippia.com, the average annual salary of a bank teller is $32,043. The salary of this bank employee falls between $26,000 (10th percentile) and $36,000 (90th percentile).

Zippia

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6. Medical Receptionist

Medical receptionists are the first contact a customer or patient has upon walking into the facility.

Medical receptionists are responsible for welcoming guests, booking appointments; as well as providing information to customers of all sorts.

They also employ customer service and administrative skills in receiving customers and visitors.

Medical receptionists earn an average annual salary of $31,960, according to zippia.com. The salary of this receptionist ranges from $26,000 to $39,000.

Zippia

7. Call Center Representative

A call center representative is an employee in a call center that handles the incoming and outgoing calls.

In other words, this employee oversees the communication in a company. He is responsible for providing information or answers to inquiries.

Comparably.com gives $32,865 as the average annual salary of a call center representative.

The annual salary of this communication staff also ranges from $17,285 to $53,030.

Source: comparably.com

FAQs

Is consumer services the same as customer service?

A customer is an individual who purchases or makes payments in exchange for goods and services. Note that a customer might not be the end-user.


A consumer, on the other hand, is one that consumes or makes use of the product or service.

What is the difference between business services and consumer services?

Consumer services put people first. In other words, people are the consumer services’ target market.


Commercial or business services, on the other hand, targets companies or other business entities.

What are 5 types of consumers?

There are basically five types of consumers. They are:

Loyal Customers: These customers show brand or product loyalty. Loyal customers contribute to the success and growth of a brand. They may end up becoming a significant client if the products meet their satisfaction.

Impulse Shoppers: This set of customers purchase items without a prior plan. Customers like these generate a lot of revenue for a business.

Bargain Hunters: These customers are always out to walk away with the best deal of the day. Hence, bargain customers are not particular about brand loyalty but where to get the best deal or offer.

Wandering Consumers: As the name implies, wandering customers hardly make any purchases. They are part of the window shoppers but can find certain products interesting once in a while.

Need-Based Customers: These customers make purchases according to their needs and specifications.

Hence, they make payment once they get what they are looking for.

Who are personal consumers?

Personal consumers are those who purchase items to meet their own needs well as those of their households.

What type of business is service?

A service business is one that provides clients with services rather than tangible goods.


Housekeeping, hairdressing, transportation, and consulting are a few examples of these services.

What is a direct service?

These are the kind of services that employees offer when in direct contact with clients regularly.

Conclusion

Rest assured, a career in consumer services isn’t just a good career path, it is one you’ll love while at it, irrespective of the profession.

Obviously, this is one of the reasons why lots of people are clamoring for jobs in consumer services.

Now you know that consumer services is a good career path, what’s next?

Come on, go get your dream job and begin your career in this industry.

We hope this article answered your question – “Is consumer services a good career path for graduates?

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